Support
Contact Support
The fastest way to reach us is email. Send your question to the address below — include your account email and any order details, and it will reach the right person.
What we can help with
Account access
Sign-in problems, password resets, or an account you can no longer reach.
Purchases
Questions about buying a learning pack, or a payment you do not recognize.
Downloads
Files that will not download or will not open on your device.
Billing
Charges, receipts, duplicate payments, or the price shown at checkout.
Refunds
Refund requests and delivery problems — see the Refund Policy for how these are handled.
Dictionary corrections
A definition that is wrong, outdated, or could be explained more clearly.
What to include in your message
- Your name and the email address on your account or order
- For order questions: the product, the date of purchase, and the amount charged
- A clear description of what happened and what you expected instead
- For download problems: the device and browser you are using
- Screenshots or links, if they help show the issue
Other ways to reach us
Dictionary feedback — a term suggestion or a definition that could be clearer — can also be sent through the site's contact form.
Before emailing about a purchase, it is worth checking My Purchases — and the Refund Policy explains how order problems are handled.