Chatbot
Simple Explanation
A computer-based helper you can talk to by typing or speaking. Some chatbots answer from a fixed menu; others use AI to respond more flexibly. They may be useful, but their answers are not always right.
Technical Explanation
A chatbot is a conversational interface that processes user messages and generates responses using rules, retrieval systems or language models. Its capabilities depend on its design and connected services.
Business Use Case
A retailer uses a chatbot to answer common questions about opening hours and return policies.
Real-Life Example
You ask a bank website chatbot where to find instructions for replacing a lost card.